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SMS Privacy Policy
and
Terms of Service
PURPOSE
To outline how Health Link Home Health Agency collects, uses, and protects personal information related to SMS communications while ensuring SMS consent and personal data are not shared with third parties for marketing purposes.
POLICY
Health Link Home Health Agency uses SMS communications solely for operational purposes related to providing care and services. Personal information collected through SMS communications is securely stored and is not shared with any third parties for marketing or promotional purposes.Health Link ensures this policy is easily accessible on all relevant web forms and includes a link to this policy in the footer of every page on the website.
SMS TERMS OF SERVICE
By opting into SMS from a web form or other medium, you agree to receive SMS messages from Health Link Home Health Agency. This includes messages for:
- Appointment scheduling
- Appointment reminders
- Post-visit instructions
- Lab notifications
- Billing notifications
Example : If you have consented to receive text messages from Health Link HHA, you may receive text messages related to your services, messages being sent, eg. updates regarding scheduled visits. Messaging frequency may vary. Message and data rates may apply. You can opt-out at any time by texting "STOP." For assistance, text "HELP" or visit our https://www.healthlinkhha.com/sms-privacy-policy for privacy and terms of conditions.
Message Frequency: Varies based on your needs.
Message and Data Rates: May apply. Consult your carrier for details.
To Manage Preferences:
- Reply HELP to any message for assistance.
- Reply STOP to opt-out of receiving further SMS messages.
For more information, view our Privacy Policy at https://www.healthlinkhha.com/privacy-policy
PERSONAL INFORMATION COLLECTED
- When you opt into SMS communications, the following information may be collected:
- Mobile phone number
- SMS consent data (e.g., opt-out/opt-in records)
- Name and basic identifying details
- Information exchanged through SMS related to care or services
HOW PERSONAL INFORMATION IS USED
Health Link Home Health Agency will only use your personal information for the following purposes:
- Coordinating and scheduling appointments
- Sending reminders, instructions, or updates related to care
- Providing follow-up information post-visit
- Sharing time-sensitive operational information
WHO PERSONAL INFORMATION IS SHARED WITH
Internal Use: Personal information is shared internally among authorized Health Link
personnel solely for providing and coordinating patient care.
No Third-Party Sharing: SMS consent and any personal information collected through
SMS will not be shared with third-party organizations or affiliates for marketing or promotional purposes.
Note: All SMS opt-out/opt-in data and consent information are protected and are not shared externally.
SECURITY AND ACCESSIBILITY
Health Link ensures that SMS-related data is securely stored and handled in accordance with applicable data protection laws. The policy is accessible through the following:
A link on all web forms where users provide consent to SMS communication
For additional information, please contact our Compliance Director at 415-664-5500.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Health Link Home Health and Hospice
550 Bryant Street, Suite 2A
San Francisco, CA, 94107
Phone: 415.664.5500
Email: Care@healthlinkhha.com
