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Privacy Policy
Introduction
Health Link Home Health and Hospice is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.
Information We Collect
We may collect the following types of information:
- Personal information, such as your name, address, phone number, and email address.
- Health-related information necessary for providing our services.
- Payment information for billing purposes.
- Information automatically collected through cookies and other tracking technologies.
How We Use Your Information
We use the information we collect to:
- Provide and manage our home health and hospice services.
- Communicate with you about your care and our services.
- Process payments and insurance claims.
- Improve our website and services.
- Comply with legal and regulatory requirements.
Information Sharing
We may share your information with:
- Healthcare providers employed at Health Link HHA involved in your care.
- Government authorities as required by law.
SMS Opt-in Policy
We value your privacy and are committed to safeguarding your personal information. This policy outlines how we handle your data when you opt in for SMS communications.Consent for SMS Communication:
When you opt in for SMS, we collect the phone number you provide and any other details you choose to share. Our customer information is shared only with trusted providers, in compliance with carrier regulations. We ensure our customers that their SMS consent will not be shared or sold to any third-party business or individual.
Types of SMS Communications:
Our SMS service is designed to provide customers with updates and reminders regarding scheduling visits with our team members. These messages may include appointment confirmations, reminders, changes to scheduled times, or follow-up information relevant to the scheduled visit.Standard Messaging Disclosures:
Message and data rates may apply. You can opt-out at any time by texting ‘STOP.’ For assistance, text ‘HELP’ or visit our Privacy Policy and Terms and Conditions.
Use of Information
Your information will only be used to send you updates regarding your care. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.
Data Security
We implement industry-standard security measures to protect your information from unauthorized access or breaches.
Opt-Out
You can opt out of receiving SMS messages at any time by following the instructions in the message or contacting us directly.
Your Rights
You have the right to:
- Access and obtain a copy of your personal information.
- Request corrections to any inaccurate or incomplete information.
- Request the deletion of your personal information, subject to certain exceptions.
- Object to the processing of your personal information for certain purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services indicates your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Health Link Home Health and Hospice
550 Bryant Street, Suite 2A
San Francisco, CA, 94107
Phone: 415.664.5500
Email: Care@healthlinkhha.com
